Clients: Jane & Dirk, Haddington, East Lothian
Challenge: Jane & Dirk’s modern timber kit semi-detached property was heated using electric direct panel heaters, supplemented by a log burner. The electric heating resulted in very high energy bills, leading them to leave some rooms unheated, and they noticed significant temperature differences between rooms. Managing a steady supply of dry wood for the log burner became an increasingly labor-intensive task.
They contacted Home Energy Scotland, which guided them to the Warmer Homes Scotland Scheme, managed by Warmworks Scotland.
They were awarded a grant to fund the supply and installation of:
- Air Source Heat Pump
- Hot Water Cylinder
- Radiators & Pipework
- Solar PV System
Storage Battery
- The property was built on a poured solid concrete slab, making underfloor pipework and wiring installation impossible.
- Limited routing options for new services due to modern fitted bathrooms, en-suite, and kitchen.
The home was freshly decorated throughout, meaning post-installation work had to minimize redecoration requirements.
Additionally, a roof survey was performed to design the solar PV and storage battery system.
- Installed a 5kW Vaillant Arotherm Plus heat pump & hot water cylinder, along with new radiators and pipework, positioned as per the pre-agreed layout.
- Flooring and pipe/cable routes were restored, with carpets replaced, minimizing redecoration needs.
- Solar PV system installed on the roof, supported by a Duracell Hybrid Inverter and Storage Battery.
- The system now provides comfortable whole-home heating and hot water, supplemented by solar energy and battery storage.
- Significantly reduced energy bills and improved energy efficiency, allowing Jane & Dirk to enjoy a warm home with minimal running costs.
What Our Customer Said: The service provided by Stephen from Omega and his team; and Ian and Scott and co. has been outstanding: exceeding my expectations. From start to finish, communication has been excellent. It has been a pleasure to have all the team working in my home – everyone worked extremely efficiently with a high level of expertise and professionalism as well as respect for my home – and all involved worked very hard to ensure the process was stress-free for me too. I am extremely impressed with Omega’s commitment to provide an outstanding service and to keep me at the centre of any decision making required. Ian and Scott take pride in their work and it shows in the high quality of their finished work: They also took time to explain how to get the most out of the heating system to maximise efficiency. We’ve only had the system in a couple of days but we have noticed the house is warmer and are pleased so far. Thank you so much to everyone involved.